Product Quality Guarantee

At The Outdoor Escapes, we take pride in our commitment to exceptional quality to ensure your complete satisfaction. Every purchase comes with a manufacturer's warranty, and we’re happy to provide detailed information upon request.

If Your Product Arrives Damaged

When you receive your package, please examine it carefully. Should you notice any damage—even if it's just to the outer box—make a note of it when signing for delivery. If you're unable to inspect the package right away but suspect it may be damaged, kindly indicate “suspect damage” on the delivery slip. Then, email us clear photos at support@theoutdoorescapes.com so we can promptly arrange a replacement or refund, usually within one business day.