FAQs

Frequently Asked Questions

How quickly will my order ship and arrive?
Orders are typically prepared for dispatch on the same business day, although in some cases it might take 1-2 business days. Occasionally, unexpected delays may occur. Generally, you can expect delivery within 4-7 days. If there’s a longer wait, we’ll clearly indicate that on the product details. We pride ourselves on rapid processing and reliable shipping, complemented by our exceptional customer support.

What payment options do you offer?
We accept a wide range of payment methods, including major credit and debit cards such as Visa, Mastercard, American Express, and Discover. Additionally, digital payment solutions like Apple Pay and Google Pay are available.

What is your return policy?
We back every purchase with a 30-day money-back guarantee. For more details, please review our complete return policy available at the bottom of our website.

How do order cancellations work?
If you wish to cancel your order, you can do so for a full refund provided the order hasn’t been dispatched. Simply get in touch with us immediately at support@theoutdoorescapes.com. Once the order is on its way, cancellations are handled according to our 30-day return guidelines.

What should I do if my item arrives damaged?
Please inspect the package upon delivery. If you notice any damage—whether to the box or the item itself—make a note on your delivery receipt. If you suspect damage but cannot check the contents immediately, please mark the receipt with “suspect damage.” Then, email us photos at support@theoutdoorescapes.com so we can promptly arrange a replacement or offer compensation.

How can I place an order?
Ordering is simple. Add your selected items to your cart and proceed through checkout by providing your shipping and billing details. Alternatively, you can call us at (INSERT NUMBER) to place an order by phone. Once your order is received, we’ll send you a confirmation email and begin processing it immediately.

How will I know when my order has shipped?
After you place your order, you’ll receive an email confirmation that includes billing and shipping details along with credit card authorization. As soon as your order leaves our facility, you’ll receive another email with tracking information. If an item becomes unavailable, we’ll notify you within one business day via email or phone. We strive to keep our inventory up-to-date, though high demand can occasionally cause items to sell out quickly.

Do you send an order confirmation email?
Yes. Every order triggers a confirmation email sent to the address you provide. We recommend saving or printing this confirmation for your records. Please double-check your email address to ensure you receive all necessary information.

Do you charge sales tax?
Our operations are based in Kentucky, and we only charge sales tax for orders shipped within the state. This can mean considerable savings on your purchase if you’re ordering from outside Kentucky.

Can I modify my order after placing it?
Absolutely. If you need to make any changes to your order, just email us at support@theoutdoorescapes.com with your request. Any price differences will be either refunded to your original payment method or adjusted via a custom invoice. Please note that modifications are only possible before the order has shipped. For immediate assistance regarding your order status, contact us at support@theoutdoorescapes.com or call 000-000-0000.